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EMBERFALL

Support Center

Technical Support

Need help surviving the next run?

Welcome to Emberfall support. If you need help with gameplay, leaderboard sync, Gold purchases, or revive flows, this page covers the fastest support channel and the main troubleshooting steps to try first.

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Contact Support

Email wuhuichen009@163.com
Recommended subject line Emberfall Support Request
Please include Device model, iOS version, app version, screenshots if available, and whether the issue relates to gameplay, purchases, or leaderboards.

Common Help

  • If a purchase succeeds but Gold does not appear, relaunch the app and reopen the Treasury panel.
  • If leaderboard data looks delayed, check your network connection and try refreshing the leaderboard again.
  • If a revive button is unavailable, confirm that the current run has not already used the premium revive.
  • If the next-run Supply Pack does not seem active, start a brand-new run instead of resuming an old one.

Purchase Support

Emberfall offers Gold purchases through Apple's in-app purchase system. Gold can be spent on upgrade rerolls, Supply Packs for the next run, and a single revive after a failed run.

If you contact support about a purchase issue, please include the product you bought and approximately when the purchase happened.

Leaderboard Support

Emberfall uses CloudKit-backed leaderboard storage for supported score data. A display name, score details, and a pseudonymous player identifier may be stored to maintain ranking integrity.

If your leaderboard entry looks wrong or does not appear, send your display name, score, wave reached, and a screenshot of the result screen if possible.